Tips For service based businesses From Fern CX

service based businesses

These posts help service-based businesses like copywriters, branding experts, graphic designers, agencies, strategists, consultants, and other freelancers who want to give their high-ticket clients the best experience possible.

This is where you’ll find the best tips for onboarding new clients in a way that eliminates buyer’s remorse and gets them excited for working with you, as well as automations that feel high touch so they feel supported immediately.

I’ll show you how to roll out the red carpet for new clients so that they fall in LOVE with your brand and recommend you to everyone they know.

3 Thank You Page Optimizations That Boost Retention And Referrals

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The text says, "The Shortest CX Podcast - Episode 004 - How to optimize your buyer experiences for customer success, retention, and referrals with specific examples for different business models."

Your Thank You page (aka order confirmation page) is your buyer’s first step into the world beyond the paywall. Use these tips to ensure it’s an experience that makes them want to buy from you again!

How To Boost Referrals By Fixing The Leaks In Your Client Experience

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Photo of a woman wearing a face mask, hat, and sunglasses to represent clients who cover their eyes and mouth when it's time to refer. The text next to the photo says, "Episode 002 of the Shortest CX Podcast."

If your clients aren’t sending you a steady stream of referrals after you delivered AMAZING results for them, look for these leaks in your client onboarding process. Reading or listening time: 5 minutes Here’s what we’re discussing in this episode: Listen: Or read: If you’re like most ethical coaches, freelancers, and service providers, you attract … Read more

The Ethical Business Guide To “Change The World Money”

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A closeup photo of a computer keyboard focused on the key below caps lock but this one says "change" and shows a map of the world.

There comes a time in every impact-driven business when you need to scale your profit margins from “profitable” to “big enough to become a force for good in the world.”

This article will show you the pros and cons of different strategies you might be considering, including our favorite one that helps you become the brand everyone loves to buy from.

How Happy Customers “Do The Marketing For You” (For Free)

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an illustration of many hands raised together from different ethnic backgrounds, each one open wide with a red heart on the palm, representing happy customers who refer everyone they know and do the marketing for you. Image includes the hashtag #EthicalMarketing aka ethical marketing.

The most ethical way to market and grow your business is to let your happy customers spread the word & help you reach new customers/clients.

The #1 Customer Experience To Grow Your Ethical Business

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a flat lay photo of a white notecard that says "Thank You" on top of a black envelope which is on top of a green book on a dark black background which represents a high-end, hand crafted customer experience that delights clients and customers alike.

Find out where your current customer experience fits on the CX spectrum and how to optimize it for bigger ROI, ROAS, and profit margins.

5 Things Your Black Friday Funnel Needs If You Want Buyers To Come Back

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black background with text that appears to glow like a neon sign that says "5 things your Black Friday Funnels Need so your customers come back after the frenzy wears off"

Add any of these things to your Black Friday sales funnels to delight your customers in a way that they’ll look forward to your emails, use the things they bought from you, and keep you top of mind after the turkey coma and buying frenzy wears off.