Tips For CX podcast From Fern CX

3 Thank You Page Optimizations That Boost Retention And Referrals

The text says, "The Shortest CX Podcast - Episode 004 - How to optimize your buyer experiences for customer success, retention, and referrals with specific examples for different business models."

Your Thank You page (aka order confirmation page) is your buyer’s first step into the world beyond the paywall. Use these tips to ensure it’s an experience that makes them want to buy from you again!

How To Boost Referrals By Fixing The Leaks In Your Client Experience

Photo of a woman wearing a face mask, hat, and sunglasses to represent clients who cover their eyes and mouth when it's time to refer. The text next to the photo says, "Episode 002 of the Shortest CX Podcast."

If your clients aren’t sending you a steady stream of referrals after you delivered AMAZING results for them, look for these leaks in your client onboarding process. Reading or listening time: 5 minutes Here’s what we’re discussing in this episode: Listen: Or read: If you’re like most ethical coaches, freelancers, and service providers, you attract … Read more