Make a difference every time you make a sale with a delightful customer experience!
Your customer experience is THE most important marketing opportunity in your entire business. Without a quality experience, each sale does more harm than good.
What’s a customer experience? It includes everything that happens from the moment a customer (or client) submits payment for the things you sell to the moment they buy the next thing.
This collection of posts includes our favorite tips for how to improve your customer experience to boost your impact and income (no matter what else is blowing up in the online business world!)
Your Thank You page (aka order confirmation page) is your buyer’s first step into the world beyond the paywall. Use these tips to ensure it’s an experience that makes them want to buy from you again!
Let’s look at the exact moment your sales process lets hot leads go cold, that affects your repeat sales, referrals, and retention rates.
The most ethical way to market and grow your business is to let your happy customers spread the word & help you reach new customers/clients.
The exact moment in every sales funnel that makes or breaks customer relationships & determines whether they become a brand champion (or someone else’s customer!)
Find out where your current customer experience fits on the CX spectrum and how to optimize it for bigger ROI, ROAS, and profit margins.
Add any of these things to your Black Friday sales funnels to delight your customers in a way that they’ll look forward to your emails, use the things they bought from you, and keep you top of mind after the turkey coma and buying frenzy wears off.
